Frequently Asked Questions (FAQ)
1). WHAT IF I DON'T HAVE A BANK ACCOUNT? If you do not have a bank account, you can still receive the grant. You will be able to receive the money in cash at a Convera Retail location. Please use this link to go to the E4E Relief Programs Cash Pickup Form. Use this link to find a Convera agent location Agent Locator.
2). WHAT IF I DON'T PUT THE EXACT NAME THAT IS ON THE BANK ACCOUNT IN THE FORM? In many countries, a bank will not accept a wire transfer if the name on the wire instructions does not exactly match the name on the bank account in which the money is to be deposited.
3). WHAT IS A BANK CODE? A Bank Code is a code assigned by a Central Bank, a Bank Supervisory Body or a Bankers Association in a country assigned to all its licensed member banks. The rules vary to great extent between the countries. Also the name of such a code varies.
The bank code typically appears on the bottom of negotiable instruments such as checks identifying the financial institution on which it was drawn. Please confirm the Bank Code with your bank before entering it on the form. An example of where to find the bank code is:
4). WHAT IS AN IBAN? IBAN is used in some countries for international payments to identify a specific individual bank account. Please check with you bank to find or confirm your IBAN.
5). WHAT IS A SWIFT CODE? SWIFT is used to identify a specific bank when sending an international payment. It is very important that you confirm the SWIFT code with your bank before entering it on the form.
6). WHAT IS A SKN CODE? To create the Sistem Kliring Nasional (SKN) Code, use the format A/B/CC/2.
A is Beneficiary type (1=Individual, 2=Corporate, 3=Government);
B is Residential Status (1=Resident, 2=Non-Resident);
C is Transaction Type (50=Transfer between Customer, 51=Government Transactions, 59=Reversal/Return.
The last number will always be 2. Example: for Individual, Resident, Transfer between Customer the Code will be SKN/1/1/50/2.
7). WHO CAN I CONTACT FOR ASSISTANCE? If you have difficulty using the on-line form, please send an email to our support team using VendorManagement@convera.com.
8). HOW CAN I ENSURE THAT I RECEIVE THE PAYMENT SUCCESSFULLY? In order to avoid any delays with your payment, please make sure that you complete all of the fields in the form accurately. We strongly recommend that you confirm your bank account details with your bank, before submitting the form.
9). WHAT IF I ENTER INCORRECT INFORMATION? Please reach out to E4E at paymentsintl@e4erelief.org. If we find that incorrect information has been entered, a member of the ePay Support Team will contact you and ask for the correct information, which may slow down your receiving the funds.
10). HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PAYMENT? After you have successfully completed the form "Banking Information Form E4E Relief Programs", your information is sent to CAF America to initiate the payment. You will receive an email notifying a payment has been sent.
11). DO I GET A NOTIFICATION WHEN THE PAYMENT IN INITIATED? Yes, a system generated Payment Confirmation is sent to your email address.
12). WHO DO I CONTACT IF I RECEIVED A PAYMENT CONFIRMATION BUT I HAVEN'T RECEIVED MY PAYMENT? It can take 3-5 business days for the payment to be applied to your bank account. If you do not see the funds in your bank account after 5 business days, please contact our support team at VendorManagement@convera.com.
13). WHO DO I CONTACT IF THERE IS AN ISSUE WITH THE AMOUNT RECEIVED? If the amount in your bank account does not match the amount on your payment confirmation email, please contact the ePay Support Team at VendorManagement@convera.com.
14). HOW DO I UPDATE MY BANKING DETAILS? You will need to complete a new "Banking Information Form E4E Relief Programs" form.
15). HOW CAN I CONTACT E4E? Please email E4E at paymentsintl@e4erelief.org. Please include your Name and Payee ID in your email. A Payee ID is the 6 numbers after Application PAY. For example, the Payee ID for Application PAY-123456 is 123456.