Frequently Asked Questions (FAQ)
IMPORTANT NOTICE FOR PAYMENTS TO INDIA: Due to the current conditions in India due to COVID-19, payments are being delayed and may require you to complete a Disclosure form in order to credit your account. You will be contacted by your institution if a Disclosure form is needed.
WHAT IF I DON'T HAVE A BANK ACCOUNT? If you do not have a bank account, you can still receive the grant. You will be able to receive the money in your local currency at a Convera Retail location. Please use this link to go to the Cash Pickup Form. Use this link to find a Convera agent location Agent Locator.
WHAT IF I DON'T PUT THE EXACT NAME THAT IS ON THE BANK ACCOUNT IN THE FORM? In many countries, a bank will not accept a wire transfer if the name on the wire instructions does not exactly match the name on the bank account in which the money is to be deposited.
WHAT IS A BANK CODE? A Bank Code is a code assigned by a Central Bank, a Bank Supervisory Body or a Bankers Association in a country assigned to all its licensed member banks. The rules vary to great extent between the countries. Also the name of such a code varies.
The bank code typically appears on the bottom of negotiable instruments such as checks identifying the financial institution on which it was drawn. Please confirm the Bank Code with your bank before entering it on the form. An example of where to find the bank code is:
WHAT IS AN IBAN? IBAN is used in some countries for international payments to identify a specific individual bank account. Please check with you bank to find or confirm your IBAN.
WHAT IS A SWIFT CODE? SWIFT is used to identify a specific bank when sending an international payment. It is very important that you confirm the SWIFT code with your bank before entering it on the form.
WHO CAN I CONTACT FOR ASSISTANCE? If you have difficulty using the on-line form, please send an email to our support team using VendorManagement@convera.com.
HOW CAN I ENSURE THAT I RECEIVE THE PAYMENT SUCCESSFULLY? In order to avoid any delays with your payment, please make sure that you complete all of the fields in the form accurately. We strongly recommend that you confirm your bank account details with your bank, before submitting the form.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PAYMENT? After you have successfully completed the information form, your information is sent to Emergency Assistance Foundation, Inc. to initiate the payment. You will receive an email notifying you that your payment has been sent.
DO I GET A NOTIFICATION WHEN THE PAYMENT IN INITIATED? Yes, a system generated Payment Confirmation is sent to your email address.
WHO DO I CONTACT IF I RECEIVED A PAYMENT CONFIRMATION BUT I HAVEN'T RECEIVED MY PAYMENT? It can take 7-14 business days for the payment to be applied to your bank account. If you do not see the funds in your bank account after 10 business days, please contact our support team at VendorManagement@convera.com.
WHO DO I CONTACT IF THERE IS AN ISSUE WITH THE AMOUNT RECEIVED? If the amount in your bank account does not match the amount on your payment confirmation email, please contact the ePay Support Team at VendorManagement@convera.com.
HOW DO I UPDATE MY BANKING DETAILS? You will need to complete a new "International Bank Account Information Form".
HOW DO I CONTACT EMERGENCY ASSISTANCE FOUNDATION? You can email Emergency Assistance Foundation using applicantsupport@emergencyassistancefdn.org.