Frequently Asked Questions (FAQ)

1). WHAT IF I DON'T PUT THE EXACT NAME THAT IS ON THE BANK ACCOUNT IN THE FORM?  In many countries, a bank will not accept a wire transfer if the name on the wire instructions does not exactly match the name on the bank account in which the money is to be deposited. 

2). WHAT IS A BANK CODE?    A Bank Code is a code assigned by a Central Bank, a Bank Supervisory Body or a Bankers Association in a country assigned to all its licensed member banks. The rules vary to great extent between the countries. Also the name of such a code varies.   Ensure that you insert any lead zeros as they form the structure of the routing code.   

The bank code typically appears on the bottom of negotiable instruments such as checks identifying the financial institution on which it was drawn.  Please confirm the Bank Code with your bank before entering it on the form.  An example of where to find the bank code for Payments within Canada is:

• • 9 digit Routing Code will be entered in this format; 0 (this most of the time needs to be added) + 3-digit Financial Institution Number + 5-digit Branch Transit Number = 012345678 with no spaces or dashes in between. 
  • Below is sample of a MICR line located at the bottom of a check where this information can be found (sample transit to enter from below would be 000412345)

3) WHAT IF I WISH TO RECEIVE A CURRENCY OTHER THAN THE DOMESTIC CURRENCY OF MY COUNTRY?     If you require payment in a currency different than your domestic currency, please contact VendorManagement@convera.com to arrange this, and provide your CRC Affiliate Name and CRC Affiliate ID, and your currency preference. Please note there could be additional fees connected to receiving payment outside the country’s domestic currency.   For example CAD payments to Europe would have a higher fee vs receiving EUR due to the payment type ACH vs WIRE required to send them.   

4). WHAT IS AN IBAN?  IBAN is used in some countries for international payments to identify a specific individual bank account.  Please check with you bank to find or confirm your IBAN.

5). WHAT IS A SWIFT CODE?  SWIFT is used to identify a specific bank when sending an international payment.  It is very important that you confirm the SWIFT code with your bank before entering it on the form.

6). WHO CAN I CONTACT FOR ASSISTANCE?  If you have difficulty using the on-line form, please send an email to our support team using  VendorManagement@convera.com. Please include your first and last name, and contact phone number  

7). HOW CAN I ENSURE THAT I RECEIVE THE PAYMENT SUCCESSFULLY?  In order to avoid any delays with your payment, please make sure that you complete all of the fields in the form accurately.  We strongly recommend that you confirm your bank account details with your bank, before submitting the form.

8). THE SIGN UP FORM IS NOT RESPONDING, OR DOES NOT LOAD FULLY, WHAT SHOULD I DO?    We recommend that you use Chrome or Firefox to complete the form.  If the form is not loading for you please try clearing your cache and hit F5 to refresh the page.  If you continue to have issues please reach out to the ePay Support Team at  VendorManagement@convera.com.   

9). WHAT IF I ENTER AND SUBMIT INCORRECT INFORMATION?   Please reach out to the ePay Support Team at VendorManagement@convera.com.  If we find that incorrect information has been entered, a member of the ePay Support Team will contact you and ask for the correct information, which may slow down your receiving the funds.

10). DO I GET A NOTIFICATION WHEN THE PAYMENT IS INITIATED?  Yes, a system generated Payment Confirmation from Convera is sent to your email address.

11). WHO DO I CONTACT IF I RECEIVED A PAYMENT CONFIRMATION FROM CONVERA BUT I HAVEN'T RECEIVED MY PAYMENT?  It can take 3-5 business days for the payment to be applied to your bank account.  If you do not see the funds in your bank account after 5 business days, please contact the CRC team at E-bank-banque@crc-scrc.ca  to open an investigation.   

12). WHO DO I CONTACT IF THERE IS AN ISSUE WITH THE AMOUNT RECEIVED?     Please reach out to the CRC Team if the amount in your bank account does not match the amount on your payment confirmation email. 

13). HOW DO I UPDATE MY BANKING DETAILS?     You will need to contact the CRC Team at E-bank-banque@crc-scrc.ca and they will explain what needs to be done.

14) FOR CANADIAN VENDORS, WHERE CAN I FIND MY 15 CHARACTER TAX IDENTIFICATION NUMBER? It can be found on the front page of a GHST return or a corporate tax return or any Notices of Assessment issued by the Canada Revenue Agency (CRA). The 15 characters are comprised of the following: